Frequently asked questions
Where are your products from?
Everything we carry at chacha maimai is made in Japan.
Why is there a purchase limit?
Many of our products—from matcha powders to handcrafted tea whisks—are not mass-produced. They are made with care, skill, and dedication by Japanese farmers, artisans, and craftspeople. To honor their work and help prevent unauthorized resale, we limit purchases of tools to one per item per customer. We appreciate your understanding and support.
What's your shipping and return policy?
We offer free economy shipping on orders over $100. Expedited shipping options are also available at an additional cost. Currently we deliver only to the U.S.
Please note that we do not accept returns. However, if your item arrives damaged, please contact us by email.
