Frequently asked questions
Are your matcha powders ceremonial grade?
There is no "ceremonial" tea in the Japanese matcha grading system. However, in a traditional tea ceremony, the host will make usucha (thin tea) and koicha (thick tea) for their guests.
At chacha maimai, we follow the Japanese tea grading system and rank matcha based on elements such as:
- purpose: for koicha / usucha / latte and desserts / culinary
- harvesting method: hand-picked / machine harvested
- milling process: stone-milled / machine
What's the shelf-life of these matcha powders?
The expiration date is marked on the back of each product. For optimal freshness, store matcha in a cool, dry place. Once opened, keep it air-tight to prevent oxidation and consume as soon as possible.
What's your shipping and return policy?
We offer free economy shipping on orders over $100. Expedited shipping options are also available at an additional cost. Currently we deliver only to the U.S.
Please note that we do not accept returns. However, if your item arrives damaged, please contact us by email.
